Frequently Asked Questions
General Questions
What is included in the price of ELESTAR glasses?
All ELESTAR eyewear includes premium lenses with scratch-resistant and anti-reflective coatings. Extras like blue light filtering or progressive lenses are available for an added fee.
Are all ELESTAR frames available online?
Most of our frames are available online, but some limited editions may only be found in select locations or pop-ups.
Do ELESTAR glasses come with a case?
Yes! Every pair of ELESTAR glasses includes a protective hard case and a microfiber cleaning cloth.
Shipping
How much is shipping?
We offer free standard shipping on orders over $100. For orders under that, a flat fee applies at checkout.
When will my order ship?
Non-prescription orders ship within 1–2 business days. Prescription orders take 5–10 days to process before shipping.
Do you ship internationally?
Currently we ship within the U.S. and Canada. International shipping will be available soon.
Returns & Warranty
What’s your return policy?
You can return or exchange unused items within 14 days. Prescription lenses are non-refundable unless there’s a manufacturing defect.
Do you offer a warranty?
Yes! You get one-time 50% off replacement on damaged frames or lenses within one year of purchase.
What if my frame is sold out?
If your original frame is no longer available, you can choose a different one at 50% off under our warranty program.
Prescriptions
Can you fill strong prescriptions?
Yes! We offer lens options for high-index and strong prescriptions. Upload your prescription at checkout or email us.
Do you offer progressive lenses?
We do! Choose the progressive option when selecting your lenses during checkout.
Can I use my insurance?
We don’t bill insurance directly, but we provide itemized receipts for reimbursement.
Lenses
What lens materials do you use?
Our standard lenses are lightweight polycarbonate with premium coatings. You can upgrade to high-index lenses for stronger prescriptions.
Do you offer blue light or photochromic lenses?
Yes! Both options are available during lens selection and provide added eye comfort and protection.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, Amex, PayPal, Apple Pay, and FSA/HSA cards with Visa/Mastercard logos.
Can I use Klarna or Shop Pay?
Yes! You can split your purchase using Klarna or Shop Pay Installments at checkout.
FSA / HSA
Do you accept FSA and HSA cards?
Absolutely. Use your FSA or HSA card just like a credit card at checkout. We’ll provide an itemized receipt for your records.
What purchases are eligible with FSA/HSA?
Prescription glasses, lenses, and sunglasses qualify for reimbursement through your flex spending or health savings account.